Refund policy
Returns & Refunds
We want you to love your order. If something isn't right, you can request a return within 30 days of delivery.
Eligibility
- Items must be unworn, unused, and in original condition and packaging.
- Personalized or custom-engraved items, gift cards, and sale items marked "final sale" cannot be returned unless they arrive damaged or defective.
- For hygiene reasons, earrings can only be returned if the original seal is unopened.
How to start a return
Email us at jewelrypride3000@gmail.com with your order number and the reason for the return. Please don't send items back before we confirm. We'll reply within 2 business days with instructions.
Return address
Jewelry We – Returns
30 Woodrock RD Unit 3 #9120
East Weymouth, MA 02189, United States
Return shipping
If the item arrived damaged, defective, or wrong, we'll send you a prepaid return label. For all other returns, return shipping is paid by the customer.
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Damaged or wrong item
Contact us within 7 days of delivery with a photo, and we'll make it right with a replacement or a full refund.
Exchanges
The fastest way to get a different color or style is to return the item and place a new order.